If you need help with an issue, you can create a support ticket through our helpdesk. This article will guide you through the different ways to submit a ticket.
Ways to Create a Ticket
1. Via the Helpdesk Portal
- Visit our support portal at https://support.jhnet.co.za/.
- Click on “New Support Ticket”.
- Fill in the required fields:
- Subject: A brief summary of your issue.
- Description: Detailed information about the problem.
- Attachments (optional): Add screenshots or files.
- Click “Submit”.
- You will receive a confirmation email with your ticket details.
2. Via Email
- Send an email to [email protected] with your issue details.
- Our system will automatically create a ticket and send you a confirmation email.
Next Steps
- Once your ticket is created, you can track its status in the helpdesk.
- Our support team will respond as soon as possible.
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